Comments: That's a great price for five pounds of nutmeg

Interesting. I am in b-school as well and we recently went through a number of case studies about companies that focus on customers and employees (eg Southwest) and we have seen how well they have done. They make it sound like there is a huge employee empowerment movement, but I have not necessarily seen it it my experience.

Posted by Steve at March 15, 2004 04:46 PM